We fully
understand that turnaround time is always a consideration.
We try to accommodate your needs by being as flexible as
possible. When you have an emergency for a machine down,
we provide an expedite option that will typically
get your device rebuilt the same day it is received.
However,
if we must order a part from a vendor, we are forced to
get in line with everyone else and are therefore limited
by the vendor's response time. The good news is that this
delay accounts for only a very small fraction of the emergencies
we process. We have a well-equipped machine shop capable
of reworking worn parts, fabricating new parts or upon request,
making modifications to your existing equipment.
For the fastest service, call us for free technical support.
After confirming servo repair is likely needed, we'll issue
you an RMA number. Upon arrival at our facility, your device
will receive an immediate evaluation followed by a phone
call from one of our support personnel explaining the problem
found, a repair quote, and an expected turnaround time.
Upon approval, we will begin the rebuild process immediately
and ship as quickly as possible - many times devices will
ship in the same day they are received.
