Servo Motor Repair

10 Questions to ask BEFORE selecting a Repair Facility

6. Do they offer a free evaluation?

We do! Depending on the complexity of the servomotor, we'll easily spend in excess of 2 hours evaluating your servo - at no cost to you.  All you pay is the cost of shipping.  How can we do this?  It's simple, because of our quick turnaround time and competitive price, most motors we evaluate and quote are approved for repair.

7. How quickly can they repair your servo?

We offer an expedite service that in most cases will complete repair in as little as 24 to 48 hours in-house.  This service provides an immediate evaluation upon arrival at our facility and an immediate repair upon approval.  Our focus is on getting you up and running as quickly as possible.

8. Do they have an in depth understanding of feedback devices?

Can they explain exactly what they are looking for when testing an encoder, resolver, tachometer or hall effect sensor?  Because these devices provide feedback to your controllers, the output signal quality is absolutely critical.  Simply looking for an output signal will not suffice - the signal must be closely scrutinized.  Can they remove the glass from encoders to replace worn bearings?  If so, how do they ensure the glass is reattached properly?

9. What if the motor fails after it is repaired?

How will they handle a warranty repair?  Problems can be caused by shipping, installation, or by something other than the motor (controller, drive, cables etc.).  Our technical support will help you quickly isolate the problem.  And yes, we're not perfect; we do make mistakes.  If the problem is in fact isolated to the motor, we'll go out of our way to resolve the problem as quickly as possible.  All repair companies will occasionally have warranty issues.  What's most important is HOW you are treated in the process.  We believe you'll be pleasantly surprised with our attitude and effort to solve the issue as quickly as possible.

10. Will they provide references?

Servo Motor repair can be expensive!   Having a machine down because of a faulty servo can be even more expensive.  Managers with foresight fully understand the importance of quality of workmanship and timeliness of repair in reducing down time.  Therefore we expect you to be highly discriminative when selecting a company to repair you high-tech equipment.

We take our business seriously - when you're serious about quality servo repair, contact us.  We'll be happy to provide you with a list of customers who that will provide a first-hand account of our commitment to customer satisfaction.