A1 Servo Motor Repair 888-336-8430

Shipping Form

Completion of this form is optional. However, by providing the information requested below you will assist us in the diagnosis and repair of your servo device. As a result, we will be able to provide you with a more efficient repair service resulting in a faster turnaround time for you or your customer. Please designate whether you are interested in AC servomotor, DC servomotor, spindle, spindle motor, tachometer, resolver, or encoder repair.

Contact Information
Company Name (required)
Contact Name (required)
Email Address (required)
Phone Number (required)
PO #:
RMA #:

Servo Device Information

Type of Device
Model Number
Serial Number

This device is used on the following machine:

Type of Machine
Model Number
Serial Number

Evaluation Questions

Please Check one of the following:
I have included detailed specifications for this device. I don't have specifications for this device, but can locate them, and will forward a copy. I don't have and don't know where to find specifications for this device.

When the servo failed, I noticed the device: (check all that apply)
Ran rough Made a whining noise Was noisy Got very hot
Smoked Failed to position correctly Would not home Ran away
Creeps Spun a little, then stopped running Pulled an excessive amount of current Seemed to have low torque
Failed at high speed Failed at low speed Would not run at all

I confirmed this device was bad by: (check all that apply)
Installing a known good device in it's place (problem resolved) Installing this device in a known good drive/machine (problem followed device) I was unable to confirm the device was bad by swapping parts

I have checked: (check all that apply)
All related wiring harnesses and connectors for shorts/opens The drive for proper operation/output The controller for proper operation The related axis for smooth movement (no binding) over its entire range of movement

If the failure was intermittent, please answer the following questions:
1. How often does the failure occur?
2. In the list below, check all of the symptoms that are associated with the intermittent failure:
Excessive heat Excessive current Won't position correctly Low torque A runaway
Occurs when device is first turned on Occurs when device has run for a while Occurs during heavy loads on the device Not sure - it just fails intermittently

Comments / Describe the Failure: