If you have a question not addressed below, please call us for a prompt answer at (972) 313-1133 or (888) 336-8430
How Does Your Normal Service Operate
Call for an RMA (Return Materials Authorization) number, and ship your servo motor to us with the RMA number and as much information as possible including, company name, contact, symptoms of failure and any other information relating to the failure of the servo motor. (For your convenience, we have an on-line “Servo Motor Shipping Form” you may complete and either email to our facility or print a copy to ship with your motor. Approximately three working days after we receive the servo motor, we will fax you a quote. Repair is typically completed within 7 to 10 working days after your approval.
Parts availability can be a problem and turnaround time can be delayed. However, we have an extensive parts database complete with international contacts that typically allows us to locate all parts necessary. If a faster turnaround time is needed, we offer an expedited servo motor service that typically reduces turnaround time to 24 to 48 hours in-house. In some cases, servo repair is accomplished and the motor shipped the same day it is received.