A comprehensive evaluation typically takes in excess of 2 hours to complete.
There are literally dozens of possible reasons why your servo is not functioning correctly. Although we can provide troubleshooting assistance on the phone, the problem(s) can not be fully confirmed until a detailed evaluation is completed at our facility. Our facility is specifically designed with the unique tooling and test equipment necessary for servo motor repair.
Depending on the complexity of the servo motor, we’ll easily spend in excess of 2 hours evaluating your servo – at no cost to you! All you pay is the cost of shipping. How can we do this? It’s simple, because of our quick turnaround time and competitive pricing, most servo motors, stepper motors, and spindle motors we evaluate and quote are approved for repair.
We realize that you will not be able to make an informed business decision until you have fully defined the options available to you. Should you repair the motor or purchase new? You must first know the price and turnaround time of the repair option before you can decide which option is best. We also know you don’t want to pay for an evaluation if you’re going to purchase a new motor anyway. Therefore, we provide our extensive evaluation service at no cost to you.
It takes approximately 3 days after we receive the motor at our facility to give you a quote. Occasionally locating parts can delay the process. However, we have an extensive parts database and are usually able to locate even the most difficult parts in a timely manner. If you need a faster response (not three days from now), we offer an expedite service that provides immediate evaluation upon arrival and immediate initiation of repair upon approval. Send your motor in now for a free evaluation, and get the answers you need!